---
title: "Connection and sound"
slug: "connection-and-sound"
updated: 2026-11-03T14:48:44Z
published: 2026-11-03T14:48:44Z
canonical: "products.egretail.cloud/connection-and-sound"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://products.egretail.cloud/llms.txt
> Use this file to discover all available pages before exploring further.

# Connection and sound

#### Alert sound

When a control arrives, Monitor App gives an alert sound. Browsers only allow sound after the user has touched the page, so select **Enable sound** in the menu when the app has been opened. While the sound is off, the menu button is highlighted and reads *"Menu (sound off)"*.

The browser tab title shows the store name and the number of waiting requests, for example *"(2) Testbutikken 250 — Monitor"*.

---

#### Loss of connection

Monitor App depends on a live connection to receive controls and notifications. The menu shows a status dot for the connection: **Connected**, **Connecting**, **Reconnecting**, **Disconnected** or **Not connected**. When the connection is lost the app shows *"Connection lost — retrying…"* and reconnects by itself. If the network fails, the app shows *"Network error — check the connection."*

While the connection is down, new controls and notifications will not appear. Staff should re-establish the connection before relying on the app to monitor the self-checkout area.

**Other messages and what to do:**

| **Message** | **What to do** |
| --- | --- |
| Could not load stores. / The store list is temporarily unavailable; try again shortly. | Wait a moment and select **Retry**. |
| Cannot reach this store / Could not join this store. | Select **Change store** or **Choose another store** and try again. |
| This register went offline. | The register has stopped being sent. Check the register. |