---
title: "Balance correction"
slug: "credit-notes"
updated: 2025-09-05T09:04:05Z
published: 2025-09-05T09:04:05Z
canonical: "products.egretail.cloud/credit-notes"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://products.egretail.cloud/llms.txt
> Use this file to discover all available pages before exploring further.

# Balance correction

You can manually adjust the balance of the credit note using the Balance correction feature. Balance correction creates a transaction, which changes the balance value.

> [!NOTE]
> Note:
> 
> - The balance cannot be reduced below the reserved amount.
> - Correcting the balance to zero creates a **Redeem** transaction and deactivates the credit note.

1. Click the **Balance correction** button. The “Balance correction” dialog will open.

![](https://cdn.document360.io/5c3fbf4a-b177-42ef-a5c9-ab5c60ca2ba9/Images/Documentation/image-AB9GGPOD.png)

1. Enter the **new balance**. This creates a transaction that updates the credit note’s balance to the specified value.
2. (Optional) Add a note to describe the reason for the correction.
3. Click **Save** to apply the changes. The transaction is updated in the Transaction table.

> [!NOTE]
> Only users with the common permission “Credit notes / Change balance” permission can adjust balance of existing credit notes.