--- title: "Details" slug: "details" updated: 2025-02-24T11:26:44Z published: 2025-02-24T11:26:44Z canonical: "products.egretail.cloud/details" --- > ## Documentation Index > Fetch the complete documentation index at: https://products.egretail.cloud/llms.txt > Use this file to discover all available pages before exploring further. # Details Gift card details opens in the **Overview** tab. Gift card details have 4 tabs; **Overview**, **Transactions**, **History** and **Communication**. At the bottom of the screen, you find functions you can use to maintain the gift card. ![](https://cdn.document360.io/5c3fbf4a-b177-42ef-a5c9-ab5c60ca2ba9/Images/Documentation/image-1719398651610.png) ### Overview In the **Overview** tab you find basic information about the gift card, and an image of the gift card. Below the basic information you see the last/newest 5 transactions. ![](https://cdn.document360.io/5c3fbf4a-b177-42ef-a5c9-ab5c60ca2ba9/Images/Documentation/user-documentation-cloud-gift-card-image-1fghuvxp.png) ### Transactions In the **Transaction** tab you see all transactions registered for this gift card. ![](https://cdn.document360.io/5c3fbf4a-b177-42ef-a5c9-ab5c60ca2ba9/Images/Documentation/user-documentation-cloud-gift-card-image-l4ifnhxj.png) ### History In the **History** tab you see all changes related to the gift cards expiry date changes and owner changes. By default, all sections are collapsed. ![](https://cdn.document360.io/5c3fbf4a-b177-42ef-a5c9-ab5c60ca2ba9/Images/Documentation/user-documentation-cloud-gift-card-image-8m44bv2e.png) Collapsed/closed section Click on the collapsed sections to expand/open the sections and view more details about the section. ![](https://cdn.document360.io/5c3fbf4a-b177-42ef-a5c9-ab5c60ca2ba9/Images/Documentation/user-documentation-cloud-gift-card-image-bzi6sfux.png) Expanded/open section ### Communication In the **Communication** tab you see an overview of the communication with the customer. ![](https://cdn.document360.io/5c3fbf4a-b177-42ef-a5c9-ab5c60ca2ba9/Images/Documentation/user-documentation-cloud-gift-card-image-lrlxtqea.png) It is possible to resend the email to the customer. Click on the **More** button and select **Resend**. ![](https://cdn.document360.io/5c3fbf4a-b177-42ef-a5c9-ab5c60ca2ba9/Images/Documentation/user-documentation-cloud-gift-card-image-5pqrztex.png) The "Resend distribution" dialog opens. ![](https://cdn.document360.io/5c3fbf4a-b177-42ef-a5c9-ab5c60ca2ba9/Images/Documentation/image-N1T99HDF.png) You must confirm that you want to resend the message by clicking on the **Resend** button. Status changes to **Pending** while the email is sending, and changes to status **Sent** when the gift card is sent. --- ## Functions in gift card details screen At the bottom of the gift card details screen you find miscellaneous functions that could be used to maintain the gift card. ### Balance correction It is possible to do a balance correction on the gift card. 1. Click on the **Balance correction** button. 2. The "Balance correction" dialog opens. 3. Enter new balance. 4. Click **Save** to set the new balance. ![](https://cdn.document360.io/5c3fbf4a-b177-42ef-a5c9-ab5c60ca2ba9/Images/Documentation/user-documentation-cloud-gift-card-image-st5il3wp.png) --- ### Change valid period It is possible to change valid period. 1. Click on the **Change valid period** button. 2. The "Change valid period" dialog opens. 3. Enter new expiry date. 4. Click **Save** to set a new expiry date. Valid to date is updated with the new valid to date. ![](https://cdn.document360.io/5c3fbf4a-b177-42ef-a5c9-ab5c60ca2ba9/Images/Documentation/user-documentation-cloud-gift-card-image-4degewpf.png) --- ### Change owner It is possible to change owner on the gift card. 1. Click on **Change owner** button. 2. The "Change owner" dialog opens. 3. Select if you want to change the mobile number or email. 4. Enter new mobile number or email address depending on the option you selected. ![](https://cdn.document360.io/5c3fbf4a-b177-42ef-a5c9-ab5c60ca2ba9/Images/Documentation/user-documentation-cloud-gift-card-image-cy7v00dp.png) 1. Click **Save** to change owner. --- ### PIN code reminder You can send a PIN code reminder to the customer. 1. Click on the **PIN code reminder** button. The "PIN code reminder" dialog opens. 2. You must confirm that you want to remind the owner of the pin. Enter mobile number and click on the **Save** button. ![](https://cdn.document360.io/5c3fbf4a-b177-42ef-a5c9-ab5c60ca2ba9/Images/Documentation/user-documentation-cloud-gift-card-image-uvexi667.png) 1. An SMS with the PIN code is sent to the customer. --- ### Resend gift card You can resend gift card. 1. Click on the **Resend gift card** button. 2. The "Resend gift card" dialog opens. Customers email address is suggested. It is possible to add another Email address. ![](https://cdn.document360.io/5c3fbf4a-b177-42ef-a5c9-ab5c60ca2ba9/Images/Documentation/user-documentation-cloud-gift-card-image-q1kpiiut.png) 1. Click on the **Resend gift card** button. Gift card is sent to the customer. --- ### Deactivate/activate gift card It is possible to deactivate the gift card. 1. Click on the "More" button and select **Deactivate**. ![](https://cdn.document360.io/5c3fbf4a-b177-42ef-a5c9-ab5c60ca2ba9/Images/Documentation/user-documentation-cloud-gift-card-image-7zjtpq0m.png) 1. The "Deactivate gift card" dialog opens. You can add a comment on why the gift card wad deactivated. Click on the **Deactivate** button to deactivate the gift card. ![](https://cdn.document360.io/5c3fbf4a-b177-42ef-a5c9-ab5c60ca2ba9/Images/Documentation/image-S5RBF46D.png) If you add a comment it is shown in the **Overview** and **Transaction** tab. ![](https://cdn.document360.io/5c3fbf4a-b177-42ef-a5c9-ab5c60ca2ba9/Images/Documentation/image-LZLSH1MO.png) #### **Activate gift card** The gift card can be activated again. To find the deactivated gift card you must remove the **Active** flag. Then you can open the gift card details. ![](https://cdn.document360.io/5c3fbf4a-b177-42ef-a5c9-ab5c60ca2ba9/Images/Documentation/image-AE25MHZL.png) 1. To activate the gift card, click on the **More** button and select **Activate**. ![](https://cdn.document360.io/5c3fbf4a-b177-42ef-a5c9-ab5c60ca2ba9/Images/Documentation/user-documentation-cloud-gift-card-image-s0mc3jcb.png) 1. The "Activate gift card" dialog opens. You can add a comment. If you add a comment it is shown in the **Overview** and **Transaction** tab. 2. Click on the **Activate** button to activate the gift card. ![](https://cdn.document360.io/5c3fbf4a-b177-42ef-a5c9-ab5c60ca2ba9/Images/Documentation/image-7IISQJ98.png)