---
title: "Edit service order"
slug: "edit-service-order"
updated: 2026-06-18T12:28:48Z
published: 2026-06-18T12:28:48Z
canonical: "products.egretail.cloud/edit-service-order"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://products.egretail.cloud/llms.txt
> Use this file to discover all available pages before exploring further.

# Edit service order

Some of the service order details can be edited, but some information is read-only (cannot be edited).

The fields in the **Order details**, **Service** and **History** sections are read-only fields and cannot be modified.

At the bottom of the view you will find a toolbar with functions for processing the service order. See [Service order functions](/v1/docs/service-order-functions) for more information.

![](https://cdn.document360.io/5c3fbf4a-b177-42ef-a5c9-ab5c60ca2ba9/Images/Documentation/image-11PW8186.png)

*Service order details*

Below you will find a description of how to edit service order details. You can expand each Edit option to see more details.

****Edit delivery****

Click the **Edit delivery** button to edit delivery. This opens the “Edit delivery” dialog.

Delivery method can be changed. The fields in the dialog will update based on the selected delivery method.

Pickup in store:

- Select the pickup store.
- Optionally, add a tracking number.

![](https://cdn.document360.io/5c3fbf4a-b177-42ef-a5c9-ab5c60ca2ba9/Images/Documentation/image-ZW9QYYDK.png)

*Edit delivery dialog*

Mail delivery:

- Enter or update the address information.
- Mandatory fields:
  - Address line 1
  - Postal code
  - City
  - Country
- Optionally, add Address line 2 and/or tracking number.

![](https://cdn.document360.io/5c3fbf4a-b177-42ef-a5c9-ab5c60ca2ba9/Images/Documentation/image-KVCOJDCD.png)

Click **Save** to apply the changes.

****Edit customer****

To update customer details, click the **Edit customer** button. This will open the “Edit customer” dialog.

![](https://cdn.document360.io/5c3fbf4a-b177-42ef-a5c9-ab5c60ca2ba9/Images/Documentation/image-3YLCUS2N.png)

*Edit customer dialog*

You can change Name, Phone number and Email address.

Click **Save** to apply the changes.

****Edit payment****

To modify payment details, click the **Edit payment** button. This opens the “Edit payment” dialog.

![](https://cdn.document360.io/5c3fbf4a-b177-42ef-a5c9-ab5c60ca2ba9/Images/Documentation/image-OHTZNE2L.png)

You can update:

- Under warranty: Select **Yes** or **No.**
- Add cost limit: Check or uncheck the box.
  - If checked, the “Maximum cost” field will appear and must be filled in.

Click **Save** to apply the changes.

****Service information****

If order type ”Internal repair” or “Repair” are selected, a **Reason code** field appears at the top of the Service information section. It can be used to attach an active complaint reason code.

![Drop down list to select reason code](https://cdn.document360.io/5c3fbf4a-b177-42ef-a5c9-ab5c60ca2ba9/Images/Documentation/image-F605KBRG.png)

“Item description” and “Problem description” fields are read-only (cannot be edited).

“Service information” and “Internal note” (not visible to customer) can be added or modified.

![Service information fields](https://cdn.document360.io/5c3fbf4a-b177-42ef-a5c9-ab5c60ca2ba9/Images/Documentation/image-YHHQPE0Q.png)

*Fields to add service information and internal note*

Changes to these fields are applied by clicking the **Save** button at the right in the toolbar.

---

**SERVICE ITEMS**

The **Service items** section displays the item(s) added to the service order. Items can be added, edited or removed.

![](https://cdn.document360.io/5c3fbf4a-b177-42ef-a5c9-ab5c60ca2ba9/Images/Documentation/image-DDXV2E1D.png)

****Add service item****

To add service item:

1. Start typing item in the “Search item” field. You can search by text or GTIN.

![](https://cdn.document360.io/5c3fbf4a-b177-42ef-a5c9-ab5c60ca2ba9/Images/Documentation/image-EAHPQP43.png)
2. The “Find item” dialog will open and display search results.

![](https://cdn.document360.io/5c3fbf4a-b177-42ef-a5c9-ab5c60ca2ba9/Images/Documentation/image-ZCCSR8GB.png)
3. Click the desired item to add it to the **Service item** table.

Items are saved automatically.

****Edit service item****

To edit a service item:

1. Click the “Pencil icon” on the item row. ![](https://cdn.document360.io/5c3fbf4a-b177-42ef-a5c9-ab5c60ca2ba9/Images/Documentation/image-18S592FG.png)
2. The “Edit item” dialog will open.

![](https://cdn.document360.io/5c3fbf4a-b177-42ef-a5c9-ab5c60ca2ba9/Images/Documentation/image-7Y2WVIAM.png)
3. You can update: Quantity and Retail price.
4. Discount can also be added/edited. There are 3 discount types: %, Amount and New price.
5. Click **Save** to apply the changes.

****Remove item****

To remove an item:

1. Click the **More** icon (…) on the item row.

![](https://cdn.document360.io/5c3fbf4a-b177-42ef-a5c9-ab5c60ca2ba9/Images/Documentation/image-QW5GERD8.png)
2. Select **Remove item**.
3. The “Remove item” dialog will open.

![](https://cdn.document360.io/5c3fbf4a-b177-42ef-a5c9-ab5c60ca2ba9/Images/Documentation/image-V0T9IMHN.png)
4. Click **Remove item** to confirm.