--- title: "Returns" slug: "returns-1" updated: 2026-08-07T08:04:45Z published: 2026-08-07T08:04:45Z canonical: "products.egretail.cloud/returns-1" --- > ## Documentation Index > Fetch the complete documentation index at: https://products.egretail.cloud/llms.txt > Use this file to discover all available pages before exploring further. # Returns ### Manual return It is possible to perform manual return on item. A manual return does not require you to have the original receipt available. 1. Tap on the **Option** icon, and select **Return**. ![A person holding a piece of paper Description automatically generated](https://cdn.document360.io/5c3fbf4a-b177-42ef-a5c9-ab5c60ca2ba9/Images/Documentation/user-documentation-mobile-pos-image-1zpa2y6a.png) 2. "Return" dialog is displayed. Tap on **Manual return**. ![A person standing with a cart and a paper Description automatically generated](https://cdn.document360.io/5c3fbf4a-b177-42ef-a5c9-ab5c60ca2ba9/Images/Documentation/user-documentation-mobile-pos-image-m60yfuw8.png) 3. Select reason code by ticking the relevant reason code. Tap on the **Confirm** button, ![A screenshot of a survey Description automatically generated](https://cdn.document360.io/5c3fbf4a-b177-42ef-a5c9-ab5c60ca2ba9/Images/Documentation/user-documentation-mobile-pos-image-4ya2antu.png) 4. Select action code by ticking the relevant treatment code. Tap on the **Confirm** button. ![A screenshot of a phone Description automatically generated](https://cdn.document360.io/5c3fbf4a-b177-42ef-a5c9-ab5c60ca2ba9/Images/Documentation/user-documentation-mobile-pos-image-wpuoxf50.png) 5. The "Manual return" screen opens. ![A person standing next to a trash can Description automatically generated](https://cdn.document360.io/5c3fbf4a-b177-42ef-a5c9-ab5c60ca2ba9/Images/Documentation/user-documentation-mobile-pos-image-rpw093m2.png) 6. Scan or mark the items you want to return. 7. The item is added to the "Manual return" screen. ![A screenshot of a phone Description automatically generated](https://cdn.document360.io/5c3fbf4a-b177-42ef-a5c9-ab5c60ca2ba9/Images/Documentation/user-documentation-mobile-pos-image-xrrb5pfg.png) 1. The item is displayed in the sales view with negative amount. Tap on the **Pay** button to finish the online return. ![A screenshot of a phone Description automatically generated](https://cdn.document360.io/5c3fbf4a-b177-42ef-a5c9-ab5c60ca2ba9/Images/Documentation/user-documentation-mobile-pos-image-cjofec5f.png) 2. The "Finish payment" screen opens. Pick one of the two options to finish the return: **Card** or **Park**. ![A screenshot of a phone Description automatically generated](https://cdn.document360.io/5c3fbf4a-b177-42ef-a5c9-ab5c60ca2ba9/Images/Documentation/user-documentation-mobile-pos-image-kpwgsouw.png) **Refund with Card** Refund can be provided using **Card** option and having the customer tap their card on your device’s NFC reader. **Park receipt** You can park the receipt by tapping on Park. Then you can go to an ordinary cash register to finish the return. *For more information on how to park and retrieve a receipt, see* [*Receipts*](/v1/docs/payments-2#park-receipt)*.* --- ### Online return It is possible to perform an online return on a finished receipt. 1. Tap on the **Option** icon, and select **Return**. ![A person holding a piece of paper Description automatically generated](https://cdn.document360.io/5c3fbf4a-b177-42ef-a5c9-ab5c60ca2ba9/Images/Documentation/user-documentation-mobile-pos-image-65jz2ppy.png) 2. "Return" dialog is displayed. Tap on the **Scan receipt** button. ![A person standing with a cart and a paper Description automatically generated](https://cdn.document360.io/5c3fbf4a-b177-42ef-a5c9-ab5c60ca2ba9/Images/Documentation/user-documentation-mobile-pos-image-ljy35ai9.png) 3. The "Scan receipt" dialog open. Scan the barcode on the receipt. *If you are using a normal phone without a supported built-in scanner you will be redirected to the camera instead of this view.* ![A person holding a paper and a shopping cart Description automatically generated](https://cdn.document360.io/5c3fbf4a-b177-42ef-a5c9-ab5c60ca2ba9/Images/Documentation/user-documentation-mobile-pos-image-i84096cd.png) 4. Select reason code by ticking the relevant reason code. Tap on the **Confirm** button. ![A screenshot of a survey Description automatically generated](https://cdn.document360.io/5c3fbf4a-b177-42ef-a5c9-ab5c60ca2ba9/Images/Documentation/user-documentation-mobile-pos-image-yhiuaax8.png) 5. Select action code by ticking the relevant treatment code. Tap on the **Confirm** button. ![A screenshot of a phone Description automatically generated](https://cdn.document360.io/5c3fbf4a-b177-42ef-a5c9-ab5c60ca2ba9/Images/Documentation/user-documentation-mobile-pos-image-07e6a4hq.png) 6. The item(s) in the scanned receipt is displayed. 7. Check the items you want to return and tap on the **Return items** button. ![A screenshot of a phone Description automatically generated](https://cdn.document360.io/5c3fbf4a-b177-42ef-a5c9-ab5c60ca2ba9/Images/Documentation/user-documentation-mobile-pos-image-abpqjw45.png) 8. The items are displayed in the sales view with negative amount. Tap on the **Pay** button to finish the online return. ![A white background with black dots Description automatically generated](https://cdn.document360.io/5c3fbf4a-b177-42ef-a5c9-ab5c60ca2ba9/Images/Documentation/user-documentation-mobile-pos-image-mbqpx1xe.png) 9. The "Finish payment" screen opens. Upon scanning the receipt at the beginning of the return process, Mobile POS identifies what payment method was used for the original receipt. The payment methods available for refund is shown based on the original payment method. E.g. If the original receipt was paid with Vipps, Swish, Klarna, MobilePay or Coopay, this will be the refund option available. 10. Pick one of the two options to finish the return: **Card** or **Park**. ![A screenshot of a phone Description automatically generated](https://cdn.document360.io/5c3fbf4a-b177-42ef-a5c9-ab5c60ca2ba9/Images/Documentation/user-documentation-mobile-pos-image-dbk85iw0.png) **Refund with Card** Refund can be provided using **Card** option and having the customer tap their card on your device’s NFC reader. **Park receipt** You can park the receipt by tapping on Park. Then you can go to an ordinary cash register to finish the refund. *For more information on how to park and retrieve a receipt, see* [*Receipts*](/v1/docs/payments-2#park-receipt)*.*