---
title: "Service order details"
slug: "service-order-details"
updated: 2026-06-18T12:19:56Z
published: 2026-06-18T12:19:56Z
canonical: "products.egretail.cloud/service-order-details"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://products.egretail.cloud/llms.txt
> Use this file to discover all available pages before exploring further.

# Service order details

You can view the service order details by opening the service order. Desired order can be found by using the filter and search options within the columns, or scroll through the list manually.

Click the **Order number** in the “Order number” column of the service order you want to view.

![](https://cdn.document360.io/5c3fbf4a-b177-42ef-a5c9-ab5c60ca2ba9/Images/Documentation/image-2I71QDOR.png)

This opens a new view with 2 tabs, **Order** and **History.**

#### **Order tab**

The **Order** tab displays all details related to the selected service order. At the bottom of the view, you will find a toolbar with functions that allow you to process and manage the order.

![](https://cdn.document360.io/5c3fbf4a-b177-42ef-a5c9-ab5c60ca2ba9/Images/Documentation/image-4O0CIE44.png)

#### **History tab**

The **History** tab enables both Stores and Customer service to follow the full timeline of the order.

![](https://cdn.document360.io/5c3fbf4a-b177-42ef-a5c9-ab5c60ca2ba9/Images/Documentation/image-KUVAY1KR.png) It displays actions/events performed on the service order. This includes these events:

- Service order created
- Email
- Details
- Order status
- Service status
- Item status
- Service note
- SMS