Frequently Asked Questions Mobile POS

There can be many reasons for this. However, the most common reasons are:

• Your store only has license for 1 virtual terminal and another device is connected to this terminal.

• The login credentials to Softpay is configured wrong or the store mapping between EG and Softpay is configured wrong for your store.

• The device you are using has “debug mode” enabled.

In any case, if you experience this issue. Please make a note of the time it occurred and the error message and error code you received. If you provide this information to support, it is easy to identify what has occurred.

Mobile POS supports the following payment methods:

• Softpay for paying with card

• Vipps

• Swish

• Klarna InStore

• Mobile Pay

• Instabank

• Coopay

• Adyen bank terminals

• Credit (only applicable for credit customers)

• Bonus (if Loyalty system supports it)

• Giftcards (from EG’s Gift card module)

The content of the QR code looks like this:

{ "StoreInfo": { "StoreNo": x, "ExternalNumber": x, "Name": "x" }, "TenantId": "x" }

For the time being this must be created manually per store. However, if you log in with email first, the app will remember the store you selected and you won’t need to scan the QR code. Also keep in mind that cashier login has network restrictions.

The handheld scanners that are currently supported in Mobile POS are:

• Zebra (Recommended)

• Point Mobile

• Datalogic

Currently, no peripheral scanners are supported.