Order Dispatch

About

Order dispatch describes EG's solution for distribution of web order from more then just one stock location. The solution makes it possible for the chain to offer a wider assortment and avoid more sold out situations.
In addition, the freight time can in many cases be reduced by distribute orders from a location closer to the customer. The solution for distributing from the store assumes that the orders are prepaid (or payment is reserved) in the web shop.

The solution supports the following functionality:

• Prepaid orders that are delivered from store and warehouse to customers via carriers.

• Prepaid orders that are collected in store.

• Prepaid orders that are collected in store even if the store is missing items in the order. Missing items are sent to store from another stock location.

• Automatic assignment of web order to store or warehouse based on customers choice of delivery method, item availability and location.

• Customer communication by email or SMS. 

• Notification in the cash register when an order is assigned and ready to be picked in store.

• Registration of order picking in store with a mobile handheld terminal.

• Print of fright labels on local printer in the store when an order has been picked.

• Optional automatic reassign if store reject order.

• Optional automatic deletion of order lines and order if order cannot be fulfilled anywhere. With automatic refund and notification to customer.

• SMS to customer when order is ready to be collected in store.

• Follow-up and surveillance of all orders centrally.

• Return of orders in POS or in Backoffice

• Automatic creation of internal transfers between delivering store and the web shop for items distributed from the store.

For information about how to create web orders, have a look at Web order.

Overall solution

The solution for picking and distribution consists of the following components:

• EG POS API. Integration platform for handling shopping basket in the web shop, distributing items and prices to the front end.

• EG POS. Show notification when a new order is assigned to the store.

• InStore App. Solution for the picking process in store. Orders are available for picking in InStore App as soon as an order is assigned to the store.

• DispatchService. ContainsProvide delivery suggestions based on the cart and contains the logic for how the orders should be distributed, based on:

  • Configuration/parameter setting of the service

  • Item availability in the stores and on the central

  • The customers selected delivery method

  • Geography

• Chain Web. Viewing, following up and changing orders is handled in Chain Web. In Chain Web both stores and customer service centrally can monitor and check status on the web orders.

• Chain Classic – Master for stock.

• Dispatch Order Dashboard – KPI's and metrics to track the performance of customer order processing from inventory management all the way through to the customer.

In addition, the following external systems is included:

• DispatchService is integrated against nShift to calculate fright costs.

• E-commerce platform. Front-end for the web shop. Integrated with DispatchService and POS API

Routine description - Dispatch orders

Dispatch orders is used to monitor order status to end customer, orders that either should be picked in the store, or should be picked in the central warehouse. In addition, orders can be changed, and assigned to another store.

Different color codes on the order lines in the Dispatch orders overview gives information about if the order has been processed within parameter-controlled deadlines (see parameter overview).

User rights are assigned to different roles. The functions that the user has access to is determined by the rights defined in the roles of the user.

A store user should only see the orders for his store.

HK-user/service center should have full access to all orders with change rights.

When a new order is assigned a store by DispatchService, a notification automatically appears in the cash registers in the store.