Alert sound
When a control arrives, Monitor App gives an alert sound. Browsers only allow sound after the user has touched the page, so select Enable sound in the menu when the app has been opened. While the sound is off, the menu button is highlighted and reads "Menu (sound off)".
The browser tab title shows the store name and the number of waiting requests, for example "(2) Testbutikken 250 — Monitor".
Loss of connection
Monitor App depends on a live connection to receive controls and notifications. The menu shows a status dot for the connection: Connected, Connecting, Reconnecting, Disconnected or Not connected. When the connection is lost the app shows "Connection lost — retrying…" and reconnects by itself. If the network fails, the app shows "Network error — check the connection."
While the connection is down, new controls and notifications will not appear. Staff should re-establish the connection before relying on the app to monitor the self-checkout area.
Other messages and what to do:
Message | What to do |
|---|---|
Could not load stores. / The store list is temporarily unavailable; try again shortly. | Wait a moment and select Retry. |
Cannot reach this store / Could not join this store. | Select Change store or Choose another store and try again. |
This register went offline. | The register has stopped being sent. Check the register. |