You can manually adjust the balance of the credit note using the Balance correction feature. Balance correction creates a transaction, which changes the balance value.
Note:
The balance cannot be reduced below the reserved amount.
Correcting the balance to zero creates a Redeem transaction and deactivates the credit note.
Click the Balance correction button. The “Balance correction” dialog will open.
Enter the new balance. This creates a transaction that updates the credit note’s balance to the specified value.
(Optional) Add a note to describe the reason for the correction.
Click Save to apply the changes. The transaction is updated in the Transaction table.
Only users with the common permission “Credit notes / Change balance” permission can adjust balance of existing credit notes.