Released 1 June 2026
API for fetching all service orders (RTC-59211)
The GetAllServiceOrders API method can be used to fetch all service orders for a specified store. The method supports OData, which can be used to filter data by field values e.g. the service type or order date.
Customer communication through external systems (RTC-55385)
The customer communication for service orders can be handled by third-party systems through processing of blob events created on specific order changes.
The "Use internal message distribution" parameter is added to system configuration. It indicates whether email and SMS customer communication is handled through Message Distribution Service (MDS). The default value is "Yes".
If set to "No", SMS / email distributions will not be created on service order creation or specific item status changes. It will also not be possible to dispatch manual SMS or email send-outs from service order management.
The "Use external notifications" parameter is added to system configuration. It indicates whether customer communication is handled through external systems. The default value is "No".
If set to "Yes", events compliant with the "CustomerOrderV2.ServiceOrder.Changed" contract will be automatically exported to blob on service order creation or item status changes.
Additional email distributions are no longer created while updating service order statuses, if the item status is already set to "Delivered to customer" and unchanged.
Import of new store data is improved.
Various user interface improvements.